Refund policy

  1. Services Rendered:

    • No Refunds on Completed Work: Once services are completed (e.g., repair, paint, bodywork), no refunds will be issued.
    • Satisfaction Guarantee: If you are dissatisfied with the quality of our work, we will re-evaluate the issue and make necessary adjustments to meet your satisfaction. This is subject to a re-inspection fee.
    • Warranty on Repairs: We offer a warranty on all bodywork and repairs performed. If warranty is purchased and an issue arises due to faulty workmanship within the warranty period, we will correct it free of charge.

  2. Parts & Products:

    • Defective Parts: If parts used in the repair are defective, we will replace them at no extra cost within a specified period (typically 30 days).
    • No Returns on Installed Parts: Due to the nature of custom work and installation, once parts are installed, they cannot be returned.
    • Non-Installed Parts: If you purchased parts separately and they are unused, you can return them within 14 days for a full refund, provided they are in original condition and packaging.

  3. Deposits & Pre-Payments:

    • Non-Refundable Deposits: A deposit may be required to initiate services, and this deposit is non-refundable unless the work is canceled by the body shop before it begins.
    • Cancellation Policy: If you cancel before work begins, a partial refund of the deposit may be issued, depending on the stage of scheduling and procurement of parts.

  4. Process for Refund Requests:

    • Request Submission: To initiate a refund request, customers must contact the shop within 14 days of the work being completed or purchase made.
    • Evaluation: Refund requests will be evaluated on a case-by-case basis. Documentation and evidence (such as photos) of issues must be provided.
    • Resolution: Once an issue is confirmed, we will offer repair, replacement, or a refund, depending on the situation.